Fault Reports & NCR's

As part of Radius's commitment to our customers we take any after sale issue very seriously, since it is our philosophy that we provide solutions not products, which means we are partnering with you for the life of the product.

In order to provide a fast and timely response to any issue, whether in or out of warranty, Radius would ask that all customers use the following fault report document and ensure it is attached to the returned item.

This way we can track the item and also identify the failure mode more quickly.

You will find below an example form, and if you have any queries please contact the support desk, for further help.

To make sure that all the functions work correctly when you open and save the fault report, you need to have Acrobat Reader 7.0.9 or an even newer version installed at your computer.