Radius Mission
To be a leading source of equipment and services for the global market in Wireless Communication, Utility Automation and Remote Control.
Support services
Support Services
Radius offers lasting value.
We endeavour to deliver products that are lasting in value to our customers, long after the normal guarantee period. We therefore offer customer support throughout the entire life time of the product. There are many ways in which we assist our customers after the delivery of the product or service. Radius service includes:
- Telephone support
- Troubleshooting at system level
- Training
- Upgrading
- Development of new functions
In order for us to provide smooth running and efficient support we, together with the customer, come to an agreement on:
- General terms for support
- Planning of the support service
- Staffing and training needs
- Handling of spare parts
- Upgrading routine
